Privacy Policy

Your privacy is important to Golden Pillars Senior Support. This privacy policy explains how we collect, use, and protect your personal data when you use our online platform and services.

Information We Collect

We collect personal information that you provide to us directly when you engage with our services, including but not limited to:

• Full name, date of birth, and contact details
• Health and care requirements necessary for personalized support
• Information related to government assistance schemes when you request support
• Financial information for participation in workshops or services
• Any other information voluntarily provided during consultations and communications

How We Use Your Information

We use your personal information to:

• Provide and tailor elder care and senior support services to your needs
• Coordinate social activities and transportation assistance
• Assist in navigating government assistance schemes
• Organize financial literacy workshops and home modification advice
• Improve our services and client communication
• Comply with legal obligations and protect your safety and well-being

Legal Basis for Processing

We process your personal data based on your consent, the necessity to perform a contract, and/or compliance with legal obligations under GDPR and applicable data protection laws.

Data Sharing and Disclosure

Golden Pillars Senior Support does not sell or rent your personal information. We may share your data only with trusted third parties when necessary to provide services, such as healthcare providers or authorized government agencies, and only after ensuring appropriate protections are in place.

Data Security

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction.

Data Retention

Your personal information is retained only as long as necessary to fulfill the purposes described in this policy and to comply with legal requirements.

Your Rights

Under GDPR and similar laws, you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent where processing is based on it
• Request restriction of processing
• Object to certain types of processing
• Request data portability
• Lodge a complaint with a data protection authority

To exercise your rights, please contact us at our physical address provided below.

Cookies and Tracking Technologies

Our online platform may use cookies and similar technologies to enhance user experience. You can manage your cookie preferences through your browser settings.

International Data Transfers

If your data is transferred outside Singapore or the European Economic Area, we ensure that appropriate safeguards are in place to protect your information.

Changes to This Privacy Policy

We may update this privacy policy periodically. Changes will be posted on our platform with an updated effective date.

Contact Information

For any privacy-related inquiries or to exercise your rights, please contact: